ullu will accept products returns within 30 days of shipment received at the recipient’s address. Please scroll down to read our returns and refund policy in detail.

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Returns and Refunds

ullushop.com offers returns for items within 30 days of order received. If 30 days have gone by since you received your order, we will assume that you found our product totally awesome and will keep it forever! , Then, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please click here for initiating a return.

Note – Desk Mat and all Alligator Leather Products will be considered as custom made order and can not be cancelled or returned once order is placed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you’re the receipt of the returned item. We will also notify you of the approval or rejection of your refund. After approval, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund that we have made yet, check your bank account again. Then contact your credit card company – it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still not received your refund yet, please contact us at customercare@ullushop.com, stating your order number in the email’s subject line.

Exchanges (if applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, email us at customercare@ullushop.com, state your order number in the email’s subject line and send your item to:

ullu FZ LLE
Office 404, Building B
Al Saaha Offices, Souk Al Bahar
Old Town Island, Burj Khalifa District
PO Box: 487177
Dubai, United Arab Emirates

Gifts

If the item was marked as a gift when purchased and shipped directly to your address, you’ll receive a gift credit for the value of your return. Once the returned item is received by us, we will email you a gift certificate. If the item wasn’t marked as a gift when purchased, or the person who gifted the item had the order shipped to them, we will send a refund to that person.

Shipping Address

To return your product, you should send your product to:

ullu FZ LLE
Office 404, Building B
Al Saaha Offices, Souk Al Bahar
Old Town Island, Burj Khalifa District
PO Box: 487177
Dubai, United Arab Emirates

You will need to bear the shipping costs for returning a purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please ship using a tracking service and email the tracking number on customercare@ullushop.com, stating your order number in the emails subject line. Depending on where you live, the time taken in processing the return or exchange may vary.